What is Fsbchick’s policy on returns and exchanges?
We follow the highest quality control standards and ensure that each product is made with the care and workmanship that our customers expect. As a policy, we do not offer returns or exchanges on products delivered in perfect condition as per the order placed . As per the size chart we are true to our sizes. In addition, any item purchased on sale cannot be returned unless there is an embroidery/color issue or any other major defect with the product.
In case there is an issue with fit/sizing or the product is damaged, only the size can be exchanged - please email us details and images (if applicable) within 24 hours of order receipt at email@example.com. You will be asked to courier the product back to us at our mailing address. Please ensure that the product has not been used and the appropriate documentation has been maintained prior to returning the product(s). Only after careful review of the returned product by our quality team, will the decision to exchange the size be made and the requested size be delivered to you. Please note that the shipping of the exchanged products depends on the availability of the requested size. In case the size is not available, then you will be given choices to choose from our collection. The return policy is only valid on products purchased on full price and not applicable on products purchased during a special promotion or sale.
In case an order is of a product is delivered damaged or delivered incorrectly, please email us at firstname.lastname@example.org within 24 hours of order receipt with your order number, date of transaction, delivery address and an image of the wrongfully delivered or defective item. Our team will look into the issue and revert within 48 hours.